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Please find General, IT, ETELive and ETETeachers Q&As below. This page has been created to answer commonly asked questions about Education Through Expeditions services.
General Questions
Q: Who is responsible for this site?
A: This site is owned by Education Through Expeditions, a community interest company started in January 2010. Q: Where can I find the latest updates? A: Changes on ETELive and ETETeachers will be announced on ETENews and in our newsletter. Please contact us at - marketing@etehome.org - if you would like to receive our e-newsletter. Q: How do I link to ETEHome?
A: Contact us on - 01752 588 347 or info@etehome.org - if you have a website you believe is of relevance to our community. Q: Can I use images from the site?
A: We would kindly ask you to contact the team at Education Through Expeditions if you would like to use of any of the images on our site. Please contact us on 01752 588 347 or info@etehome.org Q: What sponsorship opportunities can Education Through Expeditions offer?
A: We have numerous opportunities available from product and logo placements, sponsoring school or community events, to advertising on our website. As well as ensuring that your company features on our website, we can introduce you to expeditions looking for sponsorship and provide you with branded 'action' pictures for marketing opportunities. Please contact us on - 01752 588 347 or info@etehome.org - if you would like to learn more. Q: You haven't answered my question?
A: Please contact the team on - 01752 588 347 or info@etehome.org IT Questions
Q: The site doesn't work very well with my browser?
A: You may be viewing the site with an out of date browser that doesn't support the advanced features of the site. Our site has been designed to work with the latest Internet Explorer and Firefox browsers. We would recommend users upgrade to a more up-to-date browser such as this.
Q: Who should I contact about a bug I found on the site?
A: Many thanks for your concern. Please contact the team on - 01752 588 347 or info@etehome.org
ETELive Questions
Q: How can we feature our expedition on the site?
A: Please contact the team in the first instance on - 01752 588 347 or info@etehome.org
Q: Does it cost to promote our ventures on ETELive?
A: We don't charge expeditions to feature on our site, but do ask you to post certain information for the community in return.
Q: Can we update our expedition profile during the trip?
A: ETELive is a web-based platform that can be updated anywhere in the world.
Q: Can school and university students use ETELive?
A: We're keen to feature Youth, University and Research trips on ETELive. Please contact the team on - 01752 588 347 or info@etehome.org - to inform them about the aims of your journey. ETELive has been designed to assist learning outside the classroom.
Q: I have been logged out of the site; what can I do?
A: When logging into the system, please ensure you select the 'keep me logged in' option. Users who've been idle on the system for 20 minutes or more, will be automatically logged out.
Q: I have forgotten my password for ETELive?
A: Use the forgotten password 'Link' on the login page to have your details emailed to you.
Q: Why is ETELive difficult to use in the classroom?
A: We developed ETETeachers specifically for teachers because it works fantastically in the classroom and is designed for this unique purpose. However, all expeditions featured on ETELive are mirrored on this site so educators can access all expedition resources and more.
ETETeachers Questions
Q: Are resources linked to the national curriculum?
A: Yes, the Education Team at ETE assign all resources housed on ETETeachers.
Q: How do we book Education Through Expeditions for a visit to our school?
A: Please call our Outreach Team to discuss your requirements on - 01752 588 346.
Q: How do teachers and schools sign-up for an ETETeachers subscription?
A: For the latest information about subscriptions, please contact the team on - 01752 588 346 or talk@etehome.org
Q: Is the site free to use and do you offer trials?
A: There is a small joining fee to access our teacher resources. However, Education Through Expeditions is a Community Interest Company and invests this money to ensure the continual work and future development of teacher services. Please contact the team for further assistance on - 01752 588 346 or talk@etehome.org
Q: How can I pay to enjoy ETETeachers services?
A: Education Through Expeditions uses PayPal to ensure a quick access to our service. Please contact us if you would like to arrange an alternative payment method on - 01752 588 346 or talk@etehome.org
Q: Is PayPal a secure payment system?
A: PayPal deliver one of the most secure payment platforms in the world. All our transactions go through the latest and highest Secure Sockets Layer (SSL) checkout system, this is the same security level used by online banks and many major online retailers.
Q: The site doesn't work very well with my browser?
A: You may be viewing the site with an out of date browser that doesn't support the advanced features of the site. Our site has been designed to work with the latest Internet Explorer and Firefox browsers. We would recommend users upgrade to a more up-to-date browser such as this.
Q: I'm having trouble downloading and / or printing a resource?
A: The teacher resource worksheets on the site are in .pdf format which means you need Adobe Acrobat installed. You can download the latest version here for free.
Q: I have been logged out of the site; what can I do?
A: When logging into the system, please ensure you select the 'keep me logged in' option. Users who've been idle on the system for 20 minutes or more, will be automatically logged out.
Q: I have forgotten my password for ETETeachers?
A: Use the forgotten password 'Link' on the login page to have your details emailed to you. Please contact us if you have any difficulties on - 01752 588 346 or talk@etehome.org
Q: Why is ETELive difficult to use in the classroom?
A: We developed ETETeachers specifically for teachers because it works fantastically in the classroom and is designed for this unique purpose. However, all expeditions featured on ETELive are mirrored on this site so educators can access all expedition resources and more.
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